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I Love Kitchen

「入得廚房,出得廳堂」是我們公司願景及使命。我們堅信,無論您身在世界何處,美味的佳餚是將家人和朋友聚在一起的關鍵。餐桌是分享故事,歡笑和回憶的地方;廚房是神奇的開始。一路以來,我們利用在廚具製造行業的豐富經驗,為您搜羅世界優質價格合理的廚具。我們確保質量、設計和價格在市場上最具性價比。無論您的烹飪技能水平如何,我們都能為您提供正確合適的產品,因此您可以專注於新想法,並把對家人朋友的關愛傾注於備餐中。

 

Returns and Exchange Policy

Please read through carefully this Returns and Exchange Policy and notice that by purchase any items form www.iloveeverything.store  (“this website”), you agree that you have read carefully the following terms and that you accept and agree to be bound by these terms without any modifications. The following terms are only applicable to purchases in this website.

1. All goods sold are non-refundable.

2. Our company accepts exchange within 14 days from the time of payment success (The order will be seems as payment success once the order status become PAID status in order history and order detail page) .Goods can only be exchanged due to manufacturing defects w/proof of purchase. Proof of mfg. defects will take 14 working days to clarify.

3. Any product with defects are only allowed to exchange the product with another product with same model.
Only if the same model is out of stock, you may exchange your product with another product in the same kind and same price. If that do not resolve the issue, we will provide refund as a last resort (Any refund will not include the delivery cost).

4. Any product with defects must be return in person to I Love Kitchen customer service center.

5. Customer should be responsible for all transportation costs incurred for the return and exchange.

6. Please check carefully when you have the stock pick-up. Under the following conditionals, return and exchange request will not be accepted:

a) Product is damaged due to improper usage or any human cause. (for example: scratch, stain, discoloration, damage from sharp / hard instruments);
b) Product is contaminated or stained;
c) The product, packaging and its accessories have been used, damaged consumed or are incomplete;
d) Return or exchange request is submitted after 14 days from the time of payment success;
e) Unable to provide valid proof that the product is purchase from this website and any manufacturing defects exists;
f) Missing warranty card and user manual of the product;

7. Please read the Use & Care Instruction before use, wash and dry the product thoroughly before storage, it will assist you to use the product safe and correctly.

8. Should any dispute arise for the product return and exchange, the decision of our company (ILoveKitchen Limited) shall be final.

 

Exchange procedure

1. Contact our customer service team via phone number 2815 1883 for product return and exchange.

2. Return the defect product with the followings materials in person to our customer service center located in Kwun Tong.
a) Receipt or valid proof of purchase from this website;
b) Valid proof of mfg. defects;
c) Complete packaging and all accessories of the product;

3. From the day exchange application procedures is completed, customer will receive a pick-up notification after 14 working days.

4. Exchange processing time: 14 working days.
 

ILoveKitchen Limited Customer service center:
2/F., Wai Yip Ind Bldg, 171 Wai Yip St, Kwun Tong Kowloon HK

For any problems, please feel free to contact / whatsapp us by 9682 4313.